Ratings & Reviews

Overall Rating

(37 reviews)
94.6% of customers recommend this property

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Resident Reviews

submitted by Travis T. - |Recommended: YesMs. Kayla Johnson Arris Community Manager, — Ms. Kayla Johnson Arris Community Manager, I am writing to express my gratitude for Ms. Kayla Johnson's outstanding leadership and innovative approach to managing and enhancing our community environment here at Arris. Ms. Kayla Johnson's dedication to creating a positive impact amongst the Arris Community has not gone unnoticed. Your initiatives have improved residents' quality of life and fostered a sense of belonging and unity within our community. As the first among many to prove herself as a corporate leader in property management, I am continually impressed by Ms. Kayla Johnson's vision, creativity, and unwavering commitment to excellence. Her ability to think outside the box and implement innovative solutions sets a remarkable example for all of us. Thank you for your tireless efforts in making Arris a genuinely exceptional place to live. I've lived resided here at Arris for seven 7 plus years. Your contributions are deeply appreciated, and I am grateful for the positive difference you continue to make each day.
response from property -Hi Travis! Thank you so much for the amazing review. We are so glad that you are enjoying calling Arris home. It means so much to me that you took the time to share your feedback. We hope to see you soon! - Kayla Johnson, Community Manager
submitted by Heather B. - |Recommended: YesGreat — Love this building
response from property -Thank you Heather!
submitted by Sean M. - |Recommended: NoUnsecured, dangerous, broken building Neighbourhood — Anyone can walk in off the street and has full unfettered access to the building, the elevators and or the gates doors are always broken in one way or another, the parking garage is entirely unsecured and unmonitored forget about the cameras they're probably fake as well as being frequently patrolled by criminals who vandalise break into rob from vehicles, the parking garage owners have done nothing about the frequent criminal activity complaints. Noise the building abounds with the sounds of inconsiderate entitled individuals who have no conception of other people and so the entire building rings out with the sounds of children beating the walls as if at play in a seriously defective elementary school where every child is given a sledgehammer and told that the most fun is when you break things . Doors slam at 3 and 4 am daily everyday and it shakes the walls and ceiling, and people pound on the walls throughout the day and sometimes well into the night. It's like living in the seriously dangerous part of Arkham asylum. Walking outside is a gamble on whether you'll be shot, stabbed, screamed at, or rarely ignored. A community where the best case scenario is being ignored by the monsters around you either those that live in the building with you or those who live beyond the porous walls thereof is hardly a community . Oh, and the windows doors leak when it rains.
response from property -Thank you for taking the time to share your review, Sean. We are always available to discuss your specific concerns in person if you would like to schedule a meeting with us. Hope to hear from you. -Dan Grove, Regional Manager
submitted by Bruce L. - |Recommended: YesKim and Aaron are amazing — Kim head manager and Aaron head maintenance of team are amazing in customer service and ensuring The Arris is the best place to live in Washington Navy Yard We had a flooring issue that was quickly resolved and handled in the most professional manner Arris is the place to live at the Washington Navy Yard area, check it out
response from property -Thank you so much for your kind review. We truly appreciate you taking the time out to provide this. It was truly our pleasure to assist you. Thank you again and please reach out if you need anything else. Sincerely, Arris Team
submitted by Marquis S. - |Recommended: YesThe leasing team is phenomenal They made me feel very welcomed and my move in was smooth The maintenance team is very responsive and always super friendly. I have had nothing but a positive experience since moving here. Love this location Best place in the Navy Yard to live, in my book
response from property -Thank you so much for the kind review. We truly appreciate you taking the time to provide your experience here at Arris Apartments. We are ecstatic that you had positive experience and we intend to continue to provide you with super friendly responsiveness. Our residents are the most important part of this community. Again, thank you for taking the time. We are always here for you so, feel free to reach out. Sincerely, Arris Team
submitted by Kimberly Y. - |Recommended: YesMove-in Day — The staff are friendly and assisted me throughout the day to become familiar with the property and amenities.
response from property -Thank you for telling us how your move-in experience at Arris felt for you. We hope you stay with us at Arris for years to come. Josh W., Community Manager
submitted by Elliot R. - |Recommended: YesI feel blessed every day. — My fiance and I have been living here for almost a year now and have renewed our lease for another year or more. There is so much natural light coming in through our windows, the location is perfect--fairly secluded and green we overlook the yards park and the river while still very close to the green line metro and tons of restaurants, shopping, dog parks, gyms and more. Maintenance is friendly, responsive and effective. The staff are all friendly and feel like family. I love our home here at Arris.
response from property -Thank you for your kind review of Arris and the TEAM. We strive to keep things running smoothly and make Arris feel like home. Enjoy your HOME at Arris!
submitted by Marina P. - |Recommended: YesAmazing first two months — They made the move so easy and the apartment is gorgeous. Amenities are always clean and maintenance requests are fixed within one day. Love living here.
response from property -Marina, thank you for your review, we pride ourselves on making moving as easy as possible. - Josh W., Community Manager
submitted by Randal D. - |Recommended: YesNew to the Neighborhood — We've been here a week, so far, so good, much better atmosphere and very friendly staff and neighbors.
response from property -Thank you for sharing your first impression as a resident. We're looking forward to going above and beyond to make sure you're happy the entire time you live here at Arris.
submitted by Luke H. - |Recommended: YesLoving it so far — The quality is worth it. The staff is great. I really feel welcomed.
response from property -Thank you Luke for your feedback on Arris. We hope you stay with us for many years to come. Josh Wegrzyn, Community Manager
submitted by Jacob T. - |Recommended: YesMove In Review — All of the doors and cabinets are not evenly hung but overall all very nice apartment
response from property -Jacob, Thank you for your feedback on ways that we can improve our service offering, as well as your kind remarks. We are delighted that you enjoy your apartment home, and look forward to seeing you at our next resident event. Sincerely, Josh, Community Manager
submitted by Hailey B. - |Recommended: YesAmazing first impression — I just moved in yesterday and my experience with all of the staff has been incredible, ever since I started corresponding with Delonte. He's been so friendly, communicative, and on top of it the best leasing agent experience I've had, to-date , and each concierge has been so gracious, welcoming, and attentive. Willie is also awesome, as well He came to do our maintenance walk-through and was so kind and thorough. Arris is awesome
response from property -Hi Hailey, Thank you for the awesome feedback. We are so happy that you are enjoying Arris. We hope to continue exceeding your expectations with 5-star service. Sincerely, Shawn, Community Manager
submitted by Eric K. - |Recommended: YesReview — Everything is wonderful—except rampant and consistent weed smell in the hallway almost everyday.
response from property -Hi Eric, We appreciate you taking the time to provide your feedback. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve. I would love to set up an appointment to speak with you, explain what measures we currently take in situations such as the one you’ve described. Thank you, and I look forward to speaking with you soon. Shawn, Community Manager
submitted by Delan A. - |Recommended: YesStaff is awesome — The staff in this community are extremely polite and professional, Donyei has been 110 engaged with our transition. Gwen and Bob are super polite and always ready to assist. Thanks for making everything so easy You guys rock
response from property -Delan, Thank you for your wonderful comments. I will share it with our team. We are so happy to have Donyei, Bob, and Gwen here at Arris. We are glad we were able to assist you with your move. We look forward to your continued residency. Sincerely, Shawn, Community Manager
submitted by Laura K. - |Recommended: YesMove-In Review — The property workers who came to do our move-in inspection and fixed minor issues in the apartment were so kind, professional, and helpful Also can not say enough nice things about our Leasing Agent, Donyei-- she is so approachable and a joy to work with
response from property -Hi Laura, Thanks for the kind words! We are happy to read that our team at Arris has been able to provide exceptional service for you. Please reach out to us with any additional questions or comments! See you soon! Shawn M., Community Manager

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Arris, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Arris, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose